How does authenticity drive success? Philz Coffee CEO Jacob Jaber and Neighborhood Restaurant Group Beverage Director Greg Engert join Debbie and Billy Shore to discuss good coffee, craft beer and how to build businesses that are part of the fabric of their communities. Both guests cite authenticity – in the people they hire, the products they serve, and the experiences they provide for guests – as the basis for the success of their organizations. “The best service is when it’s done from the heart and authentic,” Jaber believes. Engert thinks that just having craft beer on the menu is not enough. “The hard part is echoing the passion of the producer through service and product knowledge,” he says. “The flavors become more vibrant when you wed the intellectual to the more visceral pleasures of drink.”
Both guests built their businesses with community in mind. Jaber’s father started Philz out of his grocery store in San Francisco and now they have 48 stores and growing. “If you want to do it right, you have to not worry about scalability and just focus on excellence,” says Jaber. Engert agrees. “[They] are places for people who live near each other to get together, share food and drink and get to know each other and learn from each other,” says Engert of Neighborhood Restaurant Group’s 19 establishments.
Tune in to this conversation and hear the passion that these two guests bring to their crafts, their customers and their communities.